ORDER PROCESSING/SHIPPING TIME FRAME 

All orders are processed and shipped within 3 to 5 business days. However, Due to COVID-19 safety precautions in our warehouse, orders may take a few additional business days to ship.

SHIPPING METHODS AND COSTS

If your order has multiple items, they may be shipped from multiple locations and/or arrive in different packages on different dates, there are no additional charges for split shipments.

Shipping and handling charges are based on your chosen method of shipment and are non-refundable, even in the event of a return. Any shipment to Puerto Rico, APO/FPO, or other non-continental U.S. orders will be sent ground and are expected to arrive within 4-7 business days. 

Please Note: Due to an unusually large number of orders and our increased safety precautions, shipments may take a few additional days. We appreciate your patience during this time.

CHANGE OF ADDRESS  

Please ensure that your billing and shipping addresses are correct prior to completion of your order. Due to cardholder security, we are unable to update shipping addresses. Please contact us at info@loveluri.com for any questions or concerns.

UNVERIFIABLE ADDRESSES 

Should we have problems verifying your address using the USPS tracking system, your order processing may be delayed.  Please use the same formatting that the USPS uses when delivering your mail.  Include apartment or suite numbers and always make sure you are using the correct zip code and city. Please contact us at info#loveluri.com for any questions or concerns.

RETURN TO SENDER

Packages that are 'returned to sender' due to incorrect shipping information provided by the customer, will be issued a store credit minus shipping costs. 

TRACKING SHOWS DELIVERED, BUT I DON'T HAVE MY ORDER WHAT SHOULD I DO?

Please contact your local UPS, USPS post office, or DHL providing your tracking details. If your package is confirmed as lost or stolen, please initiate a Lost/Stolen package claim with UPS/USPS. We will not replace UPS/USPS/DHL package(s) confirmed as delivered. 

ORDER CHANGES / CANCELLATIONS

We begin processing your order immediately upon receipt. For this reason, we will not be able to cancel or change your order once you have submitted it.